Introduction (2:30 min)
Completion requirements
01 TITAN Survey Web and Email
Use Titan Survey to easily create web or email surveys for Salesforce. Surveys are an effective tool for reaching our customers and gathering valuable data. TITAN Survey enables us to optimize our Salesforce-based processes by easily creating and distributing professional surveys.
In addition, Titan Survey provides practical tools for managing surveys and analyzing the collected data within Salesforce. The collected data naturally enhances the quality of service we provide our clients and improves customer satisfaction.
In addition, Titan Survey provides practical tools for managing surveys and analyzing the collected data within Salesforce. The collected data naturally enhances the quality of service we provide our clients and improves customer satisfaction.
02 Survey Types
Titan offers two survey options to ensure your business needs are met.
03 Email Surveys
2. Users respond directly from the email containing an embedded survey question.
3. The survey Responses are automatically captured in Salesforce.
4. Email Surveys have a better response rate, as users have to respond to one question.
5. Depending on respondents' feedback, you can ask respondents follow-up questions.
04 Web Surveys
1. Web surveys allow you to send your survey out as a URL in various ways to ensure it meets your target audience. This could be via email, SMS, WhatsApp, or even published on a platform such as Instagram, LinkedIn, or Facebook.
2. Web surveys allow responders to complete questionnaires delivered and administered online.
3. Responses are automatically captured in Salesforce.
4. Web surveys include various question types and multimedia options.
5. Your business brand can be reflected throughout the survey design to make an impact on responders. You can limit responders' time inputting information to capture accurate and honest feedback.
2. Web surveys allow responders to complete questionnaires delivered and administered online.
3. Responses are automatically captured in Salesforce.
4. Web surveys include various question types and multimedia options.
5. Your business brand can be reflected throughout the survey design to make an impact on responders. You can limit responders' time inputting information to capture accurate and honest feedback.
05 Summary
In the upcoming Quick Start videos, we will go through a step-by-step process for creating, customizing, and distributing Email and web surveys in less than 10 minutes.