Introduction (2:30 min)
Completion requirements
01 TITAN Survey Web and Email
Use Titan Survey to easily create web or email surveys, for Salesforce.
Surveys are an effective tool for reaching out to our customers and gathering valuable data.
TITAN Survey enables us to optimize our Salesforce-based processes by easily creating and distributing professional surveys.
In addition, Titan Survey provides effective tools for managing surveys and analyzing the collected data within Salesforce.
Naturally, the collected data enhances the quality of service we provide our clients and improves customer satisfaction.
Surveys are an effective tool for reaching out to our customers and gathering valuable data.
TITAN Survey enables us to optimize our Salesforce-based processes by easily creating and distributing professional surveys.
In addition, Titan Survey provides effective tools for managing surveys and analyzing the collected data within Salesforce.
Naturally, the collected data enhances the quality of service we provide our clients and improves customer satisfaction.
02 Survey Types
Titan offers two survey options to ensure your business needs are met.
03 Email Surveys
- Email surveys are sent to respondents via email.
- Users respond directly from the email, which contains an embedded survey question.
- The survey Responses are automatically captured in Salesforce.
- Email Surveys have a better response rate, as users just have to respond to one question.
- You can ask respondents follow-up questions, depending on respondents' feedback.
04 Web Surveys
- Web surveys allow you to send your survey out as a URL, in a variety of different ways, to ensure it meets your target audience. This could be via email, SMS, Whatsapp or even published on a platform such as Instagram, linked in, or Facebook.
- Web surveys allow responders to complete questionnaires delivered and administered on the web.
- Responses are automatically captured in Salesforce.
- Web surveys Include various question types and multimedia options.
- Your business brand can be reflected throughout the survey design, to make an impact on responders.
- And you can also limit responders' time to input their information, to capture accurate and honest feedback.
05 Summary
In the upcoming Quick Start videos, We will go through a step-by-step process of how to create, customize, and distribute both Email and web surveys, in less than 10 minutes.